Task 1 Quality Management

If your look for information on internet, do not copy and paste answers. Express the ideas in your own words or paraphrasing instead of copying. Remember to write complete sentences not isolated words or phrases.

What is Quality Management?

Quality management is the act of looking after all activities and task that need to be completed for a high level of excellence.

What is the objective of Quality Management?

The objectives of quality management are to reach a high level of:

·        Customer satisfaction

·        Repeated purchases

·        Customer recommendation

·        Lower marketing cost

·        Higher customer loyalty

Which are the key components of Quality management? Describe in detail each one.

Quality assurance- The process in which it is ensured that production quality meets the requirements of the customer. This is based on processes. It assures that quality is built into the process.

Quality control- It is described as the process of inspecting the products to ensure that they meet the required quality standards. This usually requires sampling for its control.

Describe what Quality Management involves. (process)

A Quality Management Process is a set of procedures that are followed to ensure that the deliverables produced by a team are "fit for purpose". The start of the Quality Management Process involves setting quality targets, which are agreed with the customer. A "Quality Assurance Process" and "Quality Control Process" are then undertaken, to measure and report the actual quality of deliverables. As part of the Quality Management Process, any quality issues are identified and resolved quickly.

What does “Quality Improvement Methods” refer to? Explain in detail.

Quality improvement is a systematic, formal approach to the analysis of practice performance and efforts to improve performance. A variety of approaches exist to help you collect and analyze data and test change. Quality improvement refers to the combined and unceasing efforts of everybody in a company to make everything about it better. It is a systematic approach to the elimination or reduction of rework, waste, and losses in the production process.

What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each.

·        ISO 9001 is defined as the international standard that specifies requirements for a quality management system.

·        ISO 14001 specifies the requirements for an environmental management system that an organization can use to enhance its environmental performance.

·        ISO 45001 specifies requirements for an occupational health and safety (OH&S) management system, with guidance for its use, to enable an organization to proactively improve its OH&S performance in preventing injury and ill-health.

·        ISO 27001 is a specification for an information security management system. An ISMS is a framework of policies and procedures that includes all legal, physical, and technical controls involved in an organization’s information risk management processes.

What are the benefits of Quality Management?

·        A quality management system helps leadership.

·        A quality management system promotes a customer-led business.

·        A quality management system improves company culture. 

·        A quality management system improves the bottom line.

·        A quality management system ensures new innovations are managed.

·        A quality management system helps you understand why things are not going well.